FAQs and Policies

Reservation Policies and Modifications

  • Persons making the reservation must be 21 years of age.
  • Once checked in, there are no modifications or cancellations. You are responsible for your entire stay as outlined on the confirmation and reminder email. 
  • Changes must be made by the cancellation date which vary based on the time of year.
  • Please refer to "Cancellation" on this page for further details.


No Contact Check in Procedure

  • No Contact Check in's are available.  Please contact the front desk at reservations@thehewittwellington.com or by calling the hotel at 732-974-1212 to request a no contact check in.


Occupancy levels

  • Suites may accommodate up to four (4) guests
  • Rooms may accommodate up to two (2) guests


Deposit

  • A 50% deposit will be required at the time of booking the reservation via credit card
  • The balance will be processed the morning of arrival.
  • The hotel accepts credit cards (Visa, MasterCard, American Express, Discover), and cash.


Cancellation

  • Cancellation 15+days prior to arrival deposit refunded minus $25 processing fee. 2-14 days prior to arrival – no refund of deposit. 0-1 day prior to arrival – payment of entire stay will be taken.
  • November 1st - March 1st- 7+ days prior to arrival deposit refunded minus $25 processing fee. 3 days prior to arrival- no refund of deposit. 0-2 days prior to arrival payment of entire stay will be taken.


Parking

  • There is parking in the angled spots directly in front of the hotel.
  • May 1st and November 15th there is additional parking in the angled spots by the triangle garden  
  • November 16th and April 30 there is additional parking in the rear of the hotel by taking the driveway to the right.
  • Parking on residential streets overnight is prohibited and will result in a parking ticket. 
  • Parking on busy weekends in the summer may get crowded. If all of the above parking areas is filled, you may park on the east side of Ocean Avenue at the beach 2-3 blocks away. Due to the hotel's popularity, it is recommended to bring one car per reservation.



Check-In

  • Check in time is at 3 PM.  
  • Rooms 29 and 30 have a check in time of 4 PM.
  • We can not guarantee your room will be available before that time. 


Check-Out

  • Check out time is at 11 AM.
  • Rooms 29 and 30 have a check out time of Noon.
  • In the interests of maintaining social distancing and overcrowding, we ask that you adhere the the check out policy so that we can clean and sanitize the rooms for arriving guests.


Beach Tags

  • We will be supplying all our guest rooms with 2 beach badges. These are for use during your stay and must be returned at check out.  If you wish to use the beach on the day of arrival prior to 3PM or on the day of check out after 11 AM, please visit www.communitypass.net to purchase day passes. Please note that daily passes are available 2 days prior to the date of use and normally do sell out.

    We do not provide beach chairs, umbrellas, or towels. We ask that you bring your own for use at the beach.


Housekeeping Service

  • Your room will be sanitized and prepared for your arrival.
  • In the best interests for the health and safety of our guests and employees, We will not be providing daily housekeeping services during your stay.
  • Trash receptacles will be made available in the breezeway for disposal of any debris.
  • We ask that you please call the front desk prior to 3 pm if you need any additional amenities.


Breakfast and Coffee Service

  • A small continental breakfast will be served in the breezeway between 8 AM and 10 AM.


Pets

  • Service Animals are always welcome.
  • Unfortunately we do not permit pets or emotional support animals.



Pool and Sundeck -

  • The pool is open every day of the season (Memorial Day to Labor Day), weather permitting, and is heated.
  • For the safety of our guests there is no diving or horseplay permitted in the pool.
  • Pool towels are provided and must remain in the pool area.
  • Please deposit used towels in the receptacle provided.
  • Swimming protective floats are acceptable for pool use.
  • Pool is open from 10 AM and closes at 6 PM.
  • No Glass in the pool area.


WiFi

  • All guest rooms, lobbies, porches, and pool deck have complimentary WiFi.
  • We ask that a maximum of 3 devices per guest room be used on the hotel WiFi system.



Roll-away Beds & Cribs

  • Roll away beds and Pack n Plays are not available for guest rooms.
  For crib rentals please visit https://www.coastalbabyrentals.com/shore-info



Specials and Promotions

  • Specials and/or promotions are based on availability and may be canceled at anytime.
  • Requirements and or limitations are listed under each individual promotion on our website.
  • Specials and/or promotions are not able to be combined.



ADA Accessibility

  • As a historic building, we do not have ramps or elevators.
  • All entrances to the main floor of the hotel lobby are only accessible via exterior stairs. There are seven (7) steps with handrails from the parking areas to the front wrap around porch. There is one additional step up from the wrap around porch into the main lobby/registration desk.
  • First floor interior walkways from the registration desk are on one level with the exception of one (1) step to gain access to the restaurant, restrooms, and rooms 18-28.
  • All second and third floor rooms are only accessible via interior stairs.
  • We do not provide any handicap accessible rooms. We apologize for the inconvenience.



Health & Safety

  • Hand Sanitizer stations are located at the main entrance, front desk, vending machine area, and no-contact check in location.
  • Housekeeping staff are taking additional measures to ensure rooms are clean and sanitized before guests arrival- Please be patient with us as additional time is needed to complete these tasks. 

Front Desk
  • The front desk is available 7 days a week from 8 AM - 6 PM
  • After those hours there is a on-call number posted at the front desk for emergencies.


Contact Us

  • If you have any questions or concerns, please feel free to contact us by using the "Contact" page located in the navigation bar at the top of the page or by calling the hotel directly at 732-974-1212